Terms and Conditions

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PRV Vacation Rentals & Property Management Terms

Booking and Payment:
The person who signs the booking contract is responsible for all payments in respect of the booking. Reservations will be confirmed upon payment of a deposit of $300 per vacation home, per week, or part week. This amount should be sent within 5 days of the initial telephone or email booking, or your option will be automatically released. The balance should be paid no later than 8 weeks prior to the commencement of rental. Should payment not arrive by this time the booking may be cancelled and the cancellation charges below will come into effect. Full payment will be required for bookings made within 8 weeks of departure. Only the individuals shown on the booking form are allowed in the vacation home.

Cancellations
You may cancel your booking at any time. Cancellation charges will apply as follows:

All GUEST cancellations will incur a $30 processing fee
If the balance of payment is not made in full 6 weeks prior to the commencement of the rental, we reserve the right to cancel the booking and the deposit will be forfeit. If cancelled between 6 and 8 weeks before the arrival date at the property, 50% of the full fee will be forfeited. If cancelled between 4 and 6 weeks before the arrival date at the property, 75% of the full fee will be forfeited. Cancellation within 4 weeks of arrival date, the full rental will be forfeited.
All cancellations must be confirmed in writing by the person named on the booking form.
Please note-US residents may purchase comprehensive Travel insurance from us. This protects them in case of cancellation and covers them for many travel and medical-related issues)

Unavoidable Changes
If circumstances arise beyond our control, we reserve the right to cancel the booking and in such event, all sums paid will be refunded. No interest or compensation will be paid. Or alternatively, subject to availability we will offer alternative premises of similar standard if a major change in the booking is necessary. If this is necessary, we will endeavour to give as much notice as is reasonably possible.
However, if the client does not wish to be relocated then all sums paid for the property shall be returned without interest or compensation.

Damages
In the case of any damages occurring PRV must be notified as soon as possible

Arrival/Departure
The premises will be available for occupation from 4.00 pm on the first day of the rental period and must be vacated by 10.30 am on the day of departure. Please leave the home in a tidy condition. Excess trash should not be left. If you require an early check-in please ask at the time of booking.
A charge of $50 is required for early check-in.
Early check-in time is anytime after 12 noon on the day of arrival if available

Liability
No liability is accepted by the owner or their Management Company whatsoever for death, personal injury, accidents, loss or damage to persons or personal effects however caused as a result of the use of the vacation home or pool. This waiver extends to people visiting the vacation home as guests of the client(s).

Insurance
The client is responsible for taking out adequate insurance to cover all risks.
No liability is accepted by the owner for loss of mains services or failure of appliances, loss of use of the pool, nor any actions taken in the vicinity of the property by any authority over which the owner has no control.
The vacation home is situated in a community, which consists of both residential and vacation homes. The owner or the Management Company cannot be held responsible for any ongoing construction or alterations to existing vacation homes or any noise in or around the community.

Force Majeure
The owner or their Management Company do not accept any liability whatsoever and no compensation or other payment will be made for loss, damage or injury caused by Force Majeure (e.g. war, strikes, adverse weather, disasters, earthquakes, terrorism, transportation or other events beyond the owner’s control).

Smoking Policy
For the comfort and safety of our guests, smoking is not permitted anywhere in the home. However, guests may smoke in the pool area and surrounding gardens as long as all debris is carefully disposed of.

Animals and Pets
Animals and pets are not permitted in the vacation home.

Complaints
In the unlikely event that you should have a problem with the rental home or its facilities, please bring this to the attention of the Management Company immediately so they can investigate and attempt to resolve the issue locally.
If you are still dissatisfied with the outcome, please send the complaint in writing to the management company within 14 days of your return home.opportunity to satisfactorily resolve your problem - in these circumstances, we will be unable to assist you with your complaint - we cannot try to put things right for you when you have returned home!
Please note, however, that we cannot accept responsibility for the actions or omissions of our management company staff or the staff on a complex.

Pool Heat during your stay:
Should you take the option of having your swimming pool heated during your stay please note that the pool heater is activated on the morning of your arrival and runs on a timer with the pool equipment. Should you wish the pool to be hot for your arrival it is recommended that you pay for an additional day or two prior to your check-in

Submission of the booking form constitutes acceptance of a contract.